o Online at ncmedicaidplans.gov Auto-enrollment for Tailored Plan is based on: 1. If a beneficiary meets the Tailored Plan enrollment criteria within the lookback period of 24 months 2. The county that manages the beneficiary’s Medicaid case (administrative county) 3. Special population considerations 4.Mar 16, 2023 · • Connect them to helpful resources in their community . WHAT IS AN LME/MCO? An LME/MCO offers services related to a mental health and substance use disorders, I/DD or TBI. Beneficiaries are encouraged to visit the NC Medicaid Enrollment Broker website at ncmedicaidplans.gov or call the Enrollment Broker at 833-870-5500 (TTY: 833-870-5588) with any additional questions. Related Topics: NC Medicaid. Health Benefits (NC Medicaid) Contact Information.Nov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. Online - www.ncmedicaidplans.gov 2. Phone - ... If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.NC Medicaid State Plans and Amendments List (MCAC 25Mar2022).pdf. NC Medicaid State Plans and Amendments List. PDF • 73.81 KB - March 24, 2022. NC Medicaid State Plans and Amendments List. First Published. March 24, 2022. Last Updated. March 24, 2022.Vaya Health, 1-800-962-9003, TTY: 711. Your Tailored Plan is assigned based on the county that administers your NC Medicaid. Find your Tailored Plan (also known as “LME/MCO”) by using this directory. Or, call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com ).Medicaid is a health insurance program for low-income individuals and families who cannot afford health care costs. NC Medicaid may help pay for certain medical expenses …Mailing Addresses. General Mailing Address: WellCare Health Plans P.O. Box 31370 Tampa, FL 33631-3372. Please address legal matters to the Plan at: ATTN: Legal DepartmentOct 24, 2022 · Prepaid Health Plans in NC Medicaid Managed Care. PHPs-in-Medicaid-Managed-Care-PolicyPaper_revFINAL_20180516.pdf. PDF • 584.49 KB - October 24, 2022. First Published. October 24, 2022. To search, choose a Health Plan, location, and one more search field. You can now search for other health care options in this directory. For questions or to learn more, go to Get Answers .The Department’s NC Medicaid Managed Care Billing Guidance to Prepaid Health Plans is designed to: Allow for accurate and complete NC Medicaid and Centers for Medicare and Medicaid (CMS) reporting. Health Plan Billing Guide - Version 26 - April 5, 2024. The Billing Guide references requirements to adhere to NC Medicaid and NC …Aug 4, 2021 · If a practice wants to verify a health plan has received a PA, please contact the health plan provider relations team directly at: AmeriHealth Caritas: Provider Services: 888-738-0004. Carolina Complete: Provider Services: 833-552-3876. Healthy Blue: Provider Services: 844-594-5072. Vaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 32 counties across North Carolina. Beginning in 2024, Vaya Health also will manage physical health and pharmacy services for Medicaid. At Vaya, we believe that working together across different areas of care is the best way to help ...Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planNC Medicaid is a health insurance program for eligible North Carolina residents. Learn about the new Tailored Plans that will launch on July 1, 2024, and how to apply for NC …The NC General Assembly has issued a Senate Bill (SB) to look at the current payment process for NC Adult Care homes. The Session Law 2019-240 SB 537 required the NC Medicaid Program to look at the managed care delivery system and establish a work group to evaluate reimbursement options for services provided by adult care homes.Contacts. NC Medicaid Contact Center. 888-245-0179. Information on the NC Health Choice move to NC Medicaid.Mar 21, 2024 · • Website*: ncmedicaidplans.gov/enroll • Mobile App*: NC Medicaid Managed Care on Google Play (Android) or the App Store (iPhone) *Tailored Plan-enrolled members cannot enroll in a Standard Plan through the website or mobile app. Certain behavioral health, I/DD or TBI services are only offered by Tailored Plans. The Enrollment Go to ncmedicaidplans.gov Use the NC Medicaid Managed Care mobile app Call us toll free at . 1-833-870-5500 (TTY: 711 or RelayNC.com) Fill out this form. Fax it to 1-833-898-9655. Or, mail it to NC Medicaid, PO Box 613, Morrisville NC 27560. Standard Plan Change Request. Use this form to request to change . your Standard Plan.Vaya Health, 1-800-962-9003, TTY: 711. Your Tailored Plan is assigned based on the county that administers your NC Medicaid. Find your Tailored Plan (also known as “LME/MCO”) by using this directory. Or, call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com ).Vaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 32 counties across North Carolina. Beginning in 2024, Vaya Health also will manage physical health and pharmacy services for Medicaid. At Vaya, we believe that working together across different areas of care is the best way to help ...Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid …NCID is the official website for accessing online services and transactions with the state of North Carolina. Whether you are an individual, a business, a state employee or a …Health Plan Quick Reference Guides - Standard Plans: Standard Plan Launch - Day One Provider Quick Reference Guide - updated Feb. 28, 2022. AmeriHealth Caritas North CarolinaU.S. Government rights to use, modify, reproduce, release, perform, display, or disclose these technical data and/or computer data bases and/or computer software and/or computer software documentation are subject to the limited rights restrictions of DFARS 252.227-7015(b)(2) (June 1995) and/or subject to the restrictions of DFARS 227.7202 …Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024.Raleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care … Statewide Medicaid Managed Care (SMMC) is the program where most Medicaid recipients receive their Medicaid services. There are three different programs that makeup the Statewide Medicaid Managed Care. Managed Medical Assistance (MMA) Program, Long-term Care (LTC) Program, and Dental Program. Learn More About MMA and LTC. Look up providers and health plans. Use our tools to help you find and view primary care providers (PCPs) and health plans. NC Medicaid Provider and Health Plan Lookup Tool. …Make sure your local Department of Social Services has your correct contact information. ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view case details, renew your Medicaid and update your information. You can also call or visit your local DSS office to update your information. NC Medicaid Managed Care County Playbook Fact Sheet Tailored Care Management Tailored Care Management is a service available to NC Medicaid beneficiaries eligible for Tailored Plans. Go to ncmedicaidplans.gov. Or call us at 1-833-870-5500 (TTY: 1-833-870-5588). The call is free. We can speak with you in other languages. You can get this information in other languages or formats, such as large print or audio. MEDICAID EB GUIDE ENG 201202 (NCEB-CG-EN-201202) Use this guide to view added services each health plan offers.We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. We can help. Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. You will need your Medicaid ID number. 2 3. Provider Information. NC Medicaid State Plans and Amendments List (MCAC 25Mar2022).pdf. NC Medicaid State Plans and Amendments List. PDF • 73.81 KB - March 24, 2022. NC Medicaid State Plans and Amendments List. First Published. March 24, 2022. Last Updated. March 24, 2022.Podemos ayudar. Llámenos si tiene preguntas sobre NC Medicaid Managed Care; la llamada es gratuita. Teléfono: 1-833-870-5500 (número de TTY: 711 o RelayNC.com). Horario de atención: Estamos abiertos de lunes a sábado de 7 a.m. a 5 p.m. También puede usar la herramienta de chat para comunicarse con nosotros por Internet. NC Department of Health and Human Services 2001 Mail Service Center Raleigh, NC 27699-2000. Customer Service Center: 1-800-662-7030 Visit RelayNC for information about TTY services. NC Medicaid is committed to effectively managing patients medical, social and behavioral conditions through a team-based, person-centered approach called Care Management. All Medicaid enrollees will have access to appropriate care management and coordination support across multiple settings of care, including a strong basis in primary care and ... Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. 1. Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Provider Form. Check here if this request is for an individual seeking admission to ...NC.GOV; NCDHHS; SERVICES; Search. Home; Topics Related to Bulletins. 1915(b)(3) Services Transition to 1915(i) Services by June 30, 2024. April 16, 2024. Providers should work with their Medicaid beneficiary’s health plan and Tailored Care Manager to transition the members to 1915(i) services. Podemos ayudar. Llámenos si tiene preguntas sobre NC Medicaid Managed Care; la llamada es gratuita. Teléfono: 1-833-870-5500 (número de TTY: 711 o RelayNC.com ). Horario de atención: de lunes a viernes de 7 a.m. a 7 p.m. y los sábados de 7 a.m. de 5 p.m. Get information about NC Medicaid Standard Plans, Tailored Plans and Medicaid Expansion. Learn about resources to help you understand and apply for coverage.As a Healthy Blue member, you get all of your Medicaid benefits and services, including: Primary care provider (PCP) visits; Immunizations and wellness visitsUpdate your address and other information for Medicaid with an enhanced ePASS account – without having to call or visit your local Department of Social Services (DSS). Sign up today at epass.nc.gov. You can also visit or call your local DSS to check your information or report changes. To find your local DSS, go to ncdhhs.gov/localdssThe North Carolina Department of Health and Human Services today announced the state’s five Medicaid prepaid health plans have joined NCCARE360 — the nation’s first statewide coordinated care network connecting individuals to local services and resources.. Health plans AmeriHealth Caritas North Carolina Inc., Carolina Complete …NC Medicaid Expansion and Marketplace Plans Flyer. F_NCMedicaid_Flyer_Healthcare_English_120723.pdf. A two-page flyer explaining how those currently enrolled in HealthCare.gov marketplace plans may be able to get Medicaid. PDF • 392.51 KB - December 08, 2023. First Published. December 8, 2023. Last …at ncdhhs.gov/medicaid-transformation. State of North Carolina • Department of Health and Human Services • Division of Health Benefits (NC Medicaid) www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. 01/2019The Department’s NC Medicaid Managed Care Billing Guidance to Prepaid Health Plans is designed to: Allow for accurate and complete NC Medicaid and Centers for Medicare and Medicaid (CMS) reporting. Health Plan Billing Guide - Version 26 - April 5, 2024. The Billing Guide references requirements to adhere to NC Medicaid and NC …Contact Us. Call: 919-212-7000. Fax: 919-212-7028. Mail: Wake County Health & Human Services. P.O. Box 46833. Raleigh, NC 27620. Medicaid is a medical assistance program that serves children, adults and families.U.S. Government rights to use, modify, reproduce, release, perform, display, or disclose these technical data and/or computer data bases and/or computer software and/or computer software documentation are subject to the limited rights restrictions of DFARS 252.227-7015(b)(2) (June 1995) and/or subject to the restrictions of DFARS 227.7202 …[email protected] Phone: 866-304-7062. NCTracks Call Center. Phone: 800-688-6696. Health Plan Contacts and Resources. Contact Information. NC Medicaid, Division of Health Benefits 2501 Mail Service Center Raleigh, NC 27699-2501. NC Medicaid Contact Center Phone: 888-245-0179.DHHS has announced the launch of NC Medicaid’s managed care enrollment website, www.ncmedicaidplans.gov, in preparation for the launch of Medicaid Managed Care scheduled on July 1, 2021.Medicaid Managed Care open enrollment will begin March 15, 2021 and will continue through May 14, 2021. The purpose of the enrollment website …State Government websites value user privacy. To learn more, view our full privacy policy. Secure websites use HTTPS certificates. A lock icon or https:// means you’ve safely connected to the official website. Utility Menu. NCDHHS COVID-19; NC.GOV; AGENCIES; JOBS; Main menu. Assistance.Oct 24, 2022 · Prepaid Health Plans in NC Medicaid Managed Care. PHPs-in-Medicaid-Managed-Care-PolicyPaper_revFINAL_20180516.pdf. PDF • 584.49 KB - October 24, 2022. First Published. October 24, 2022. Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planJul 20, 2021 · Prepaid Health Plans (PHPs) began providing non-emergency medical transportation (NEMT) and non-emergency ambulance transportation (NEAT) services for PHP members on July 1, 2021. [email protected] . Related Topics: Bulletins. Medicaid Direct. Medicaid Managed Care. Facilities. Division of Health Benefits. Contact …Welcome to NCTracks, the multi-payer Medicaid Management Information System for the N.C. Department of Health and Human Services (N.C. DHHS). PROVIDERS - Click on the Providers tab above to enter the Provider Portal. RECIPIENTS - Click on the Recipients tab above to enter the Recipient Portal. STATE AND FISCAL AGENT STAFF - Click on the …Sep 25, 2023. Governor Roy Cooper and North Carolina Department of Health and Human Services Secretary Kody H. Kinsley today announced NCDHHS will launch Medicaid Expansion on Dec. 1, 2023, giving more than 600,000 North Carolinians access to health care. "Finally expanding Medicaid in North Carolina is a monumental achievement that …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planFind and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planYou can use the NC Medicaid Managed Care mobile app to: • Find and view primary care providers (PCPs) and health plans. • Choose a PCP. • Enroll (join a health plan) • Find driving directions to nearby providers, hospitals, specialists and more. • Get information in Spanish. The app works on your phone or tablet.Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call …Jan 30, 2024 · Inquiries may be submitted to [email protected] or by calling the NC Medicaid Managed Care Provider Ombudsman at 866-304-7062. Responses to inquiries may be autogenerated from ServiceNow to the inquirer’s email or received from a Provider Ombudsman team member interested in helping to resolve your inquiry. Members in Tailored Care Management will have one Care Manager responsible for coordinating all services and supports (medical, behavioral, I/DD and TBI services and supports, pharmacy, social supports). Individuals who begin Tailored Care Management on Dec. 1, 2022, will stay in Tailored Care Management on April 1, 2023 - …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan We can help. Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. You will need your Medicaid ID number. 2 3. Provider Information. North Carolina is providing health care coverage to more people through Medicaid. Last updated: April 11, 2024. Versión en español. Quick Facts about North …NCDHHS released the revised Children and Families Specialty Plan Policy Paper on Jan. 16, 2024.. The original North Carolina's Specialized Foster Care Plan was released in February 2021, requesting input from those who support these populations and other interested stakeholders. After reviewing recommendations, NCDHHS offers …North Carolina is providing health care coverage to more people through Medicaid. Last updated: April 11, 2024. Versión en español. Quick Facts about North …• Apply online at epass.nc.gov or at healthcare.gov • Visit or call your local Department of Social Services (DSS). Find an office near you at ncdhhs.gov/localDSS • Mail, email, fax or drop off a paper application (English l Spanish) to your local DSS More information on how to apply through . epass.nc.govNov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. The decision is supported by the leadership of the state’s six LME/MCOs. While the start of Tailored Plans will be delayed, specific new services will still go live Dec. 1, 2022. NCDHHS and LME/MCOs will support providers of Tailored Care Management to launch their services on Dec. 1. Through Tailored Care Management, eligible …Raleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care …Managed Care Contracts. Under a managed care health insurance plan, patients receive the highest levels of quality care, at the lowest possible cost when patients choose hospitals, laboratories, clinics and providers that are part of the patient’s plan networks. Cone Health currently maintains contracts with the below managed care plans:Jul 26, 2021 · An additional unique feature of Behavioral Health I/DD Tailored Plans is the combination of Medicaid and state funding to support enrolled populations. The contract award covers counties in each catchment area as of July 26, 2021, as well as realignments approved by Secretary Cohen effective Sept. 1, 2021. Given additional county requests for ... Mar 21, 2024 · • Website*: ncmedicaidplans.gov/enroll • Mobile App*: NC Medicaid Managed Care on Google Play (Android) or the App Store (iPhone) *Tailored Plan-enrolled members cannot enroll in a Standard Plan through the website or mobile app. Certain behavioral health, I/DD or TBI services are only offered by Tailored Plans. The Enrollment Starting July 1, 2021, most Medicaid beneficiaries began receiving the same Medicaid services in a new way. Called "NC Medicaid Managed Care," beneficiaries choose a health plan and get care through a health plan's network of doctors. Some beneficiaries are remaining in traditional Medicaid, which is called NC Medicaid Direct. Go to ncmedicaidplans.gov Use the NC Medicaid Managed Care mobile app Call us toll free at . 1-833-870-5500 (TTY: 711 or RelayNC.com) Fill out this form. Fax it to 1-833-898-9655. Or, mail it to NC Medicaid, PO Box 613, Morrisville NC 27560. Standard Plan Change Request. Use this form to request to change . your Standard Plan.Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan
NC.GOV; NCDHHS; SERVICES; Search. Home; Preferred Drug List. NC Medicaid's Preferred Drug List (PDL) - Revised April 1, 2024. Previous Guidance. Archived Prescription Drug Lists; Tab/Accordion Items. Archived Prescription Drug Lists NC Medicaid's Preferred Drug List (PDL) (Jan. 5, 2024). Print to size
You need to enable JavaScript to run this app.Medicaid and the Children’s Health Insurance Program (CHIP) provide free or low-cost health coverage to millions of Americans, including some low-income people, families and children, pregnant women, the elderly, and people with disabilities. Find out how to qualify for Medicaid at Healthcare.gov. You can apply for or re-enroll in Medicaid or CHIP any …Raleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care …Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers .To enroll in Medicaid, you must apply with the North Carolina Department of Health and Human Services. North Carolina Medicaid programs may offer coverage for children, pregnant women, and families with children, the elderly, adults with disabilities, and children with disabilities. You can apply for Medicaid services and enroll in a health ...As a Healthy Blue member, you get all of your Medicaid benefits and services, including: Primary care provider (PCP) visits; Immunizations and wellness visitsHealth Plan Quick Reference Guides - Standard Plans: Standard Plan Launch - Day One Provider Quick Reference Guide - updated Feb. 28, 2022. AmeriHealth Caritas North CarolinaNov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. Serving Medicaid members in North Carolina. With Healthy Blue, you get the benefits you need to live your best: Doctor visits. Prescriptions. Vision care. Plus, no-cost extras just …Blue Medicare Supplement is not endorsed by or affiliated with the United States Government or the federal Medicare program. Blue Cross and Blue Shield of North Carolina (Blue Cross NC) offers several decision-support tools to aid you in making decisions around your health care experience. These tools are offered for your …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planDuring a conference for health care professionals in Raleigh earlier this month, officials from the N.C. Department of Health and Human Services gave an update on the twice-delayed launch of an experimental managed care program for Medicaid enrollees with complex needs. The program will create specialized health plans tailored to those …Make sure your local Department of Social Services has your correct contact information. ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view case details, renew your Medicaid and update your information. You can also call or visit your local DSS office to update your information.NC Medicaid is a health insurance program for eligible North Carolina residents. Learn about the new Tailored Plans that will launch on July 1, 2024, and how to apply for NC …Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. 1. Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Provider Form. Check here if this request is for an individual seeking admission to ...Vaya Health, 1-800-962-9003, TTY: 711. Your Tailored Plan is assigned based on the county that administers your NC Medicaid. Find your Tailored Plan (also known as “LME/MCO”) by using this directory. Or, call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com ).To find a doctor, you can use the NC Medicaid Provider and Health Plan Lookup Tool to find a primary care provider (PCP). Our provider search can help you find the best PCP for …Contact. Mailing Address. 2501 Mail Service Center. Raleigh, NC 27699-2101. Telephone. NC Medicaid Contact Center 1-888-245-0179. Local Department of Social Services Directory. The Division of Medical Assistance is to use the resources and partnerships of Medicaid to improve health care for all North Carolinians.Welcome to NCTracks, the multi-payer Medicaid Management Information System for the N.C. Department of Health and Human Services (N.C. DHHS). PROVIDERS - Click on the Providers tab above to enter the Provider Portal. RECIPIENTS - Click on the Recipients tab above to enter the Recipient Portal. STATE AND FISCAL AGENT STAFF - Click on the … Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers . Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024. .